TABLE OF CONTENTS:
§ 1 DEFINITIONS
§ 2 GENERAL INFORMATION
§ 3 CHANGES IN TERMS AND CONDITIONS
§ 4 PRODUCTS
§ 5 PLACING AN ORDER
§ 6 PRODUCT DELIVERY
§ 7 RETURN POLICY
§ 8 REFUNDS
§ 9 USERS’ RESPONSIBILITIES
§ 10 USING THE WEBSITE FUNCTIONS
§ 11 PRICES AND PAYMENT
§ 12 CUSTOMS FEES, DUTIES, SURCHARGES AND TAXES
§ 13 DISCLAIMERS
Business days – days from Monday to Friday except for public holidays.
Buyer – any entity and person who enters into a Contract in the Store
Product – an item available in the Store which is the subject of the Contract between the Buyer and the Seller
Store – Milk Racing online store operated by the Seller at milkracing.com.
Regulations – these terms and conditions.
Contract – a contract concluded remotely within the meaning of Article 2 item 1 of the Act of May 30 2014, on consumer rights, between the Seller and the Buyer, the subject of which is the Product.
User – a person using the website of the Store milkracing.com .
The owner of Milk Racing brand is EV-TECH Sp. z o.o.
A device with Internet access is required for the proper operation of the Store.
CHANGES TO THE TERMS AND CONDITIONS
We reserve the right to change these Terms and Conditions at any time. In the case of changes that directly affect customers, we will notify them by email. Customers have the right to object to the changes made.
The store provides parts for electric motorcycles. More information about individual products can be found on our website under “SHOP ALL”.
PLACING AN ORDER
When placing an order, you must provide your name, billing information, address, email address and phone number. The User is responsible for providing accurate information.
MILK RACING is not responsible for inaccurate or outdated address or contact information and is under no obligation to make an effort to obtain the correct information.
You may update your contact or shipping information before the product is shipped by sending a request through the “Contact Us” tab.
Once the order is placed, an order confirmation will be sent to the email address provided. In case of any difficulties, the User will be informed about them through the provided e-mail address.
MILK RACING has the right to refuse the order if the User fails to comply with the terms of the contract (e.g. failure to make payment on time or in case of incorrect or incomplete data).
DELIVERY OF PRODUCTS
MILK RACING will make every effort to deliver the Products as soon as possible. However, the estimated delivery time may be subject to change. The User placing an order is aware of this.
In connection with delays or failure to meet the estimated Product shipment, MILK RACING shall not be liable. Accordingly, it shall not be obliged to incur additional costs or issue discounts or compensation.
Shipping costs are established individually depending on where the order is shipped. Some orders shipped outside the company’s country may incur additional charges associated with customs clearance.
After the Store sends the shipment, the User has the right to track his order. He then receives an individual tracking number assigned to the order.
We are not responsible for delays or lost shipments caused by courier companies; however, please contact us if you have any problems with your shipment.
The user is obliged to pick up the shipment on the estimated date. The company is not responsible for any additional costs imposed due to the absence of the addressee. The company will not reimburse the costs imposed by courier companies for re-shipment to the addressee for re-delivery.
All MILK RACING products are shipped after prior payment.
The buyer has the right to return a new, unpacked product within 30 days of delivery and the right to a full refund. Custom-created, used, or damaged products are excluded from the return policy.
Returned Products must be returned in their original packaging.
The Company is not responsible for the return of funds used for the return unless the return is caused by our error.
to submit a return of a Product, please contact us via the Contact Us tab, entering your order number
RETURN OF FUNDS
You should expect a refund within four weeks after the package is handed over to the courier company. However, in many cases you will receive a refund sooner. This period includes the transit time for us to receive your refund from the shipper (5 to 10 business days), the time it takes for us to process your refund (3 to 5 business days), and the time for your bank to process our refund (5 to 10 business days).
If you have not received your refund, please recheck your bank account and contact your credit card company, as the funds may take several to post. Next, contact your bank, in which case it may also take several business days for the funds to post. If none of the above actions has been successful, contact us.
OBLIGATIONS OF USERS
We offer our Products to physical consumers, companies and legal entities. By buying our Products as a legal entity, you undertake to have the authorization that ensures the ability to buy on the data of the company represented
USING THE FUNCTIONS OF THE SITE
By using the functions available on the site, you are obliged to comply with applicable laws, regulations and public orders.
By using the site, the User agrees to abide by the rules described in the regulations.
PRICES AND PAYMENT
The User must pay all mandatory fees associated with the purchase of Products available on the site. The prices on the site include VAT and all other additional fees and taxes.
The prices of the Products in question may vary depending on the selected accessories, colour versions or combinations. However, the final price is always calculated and updated.
We have the right to change the prices of the Products, and when the change is applied after the User has previously placed an order, the User will not be charged additional costs.
The User has the right to choose payment method that is convenient for him. We offer the possibility to pay by American Express, Discover, Mastercard, VISA, Google Pay, Apple Pay, Amazon Pay, Pay Pal and Klarna, as well as by traditional transfer. All payment methods will be presented to the User at the time of ordering.
The currency in which payment is required shall depend on the place of delivery/residence of the Ordering Party.
Payment in full shall be collected at the time of finalization of the order.
MILK RACING is not responsible for additional fees (e.g. currency conversion or verification fees) charged by banks.
By placing an order and making a payment, the User confirms using funds from a legitimate source. If the User is using a card of which he owns, or if the card has another owner, has authorization from the owner to use it.
If the payment is not authorized or approved, or if there are any problems on the part of the bank, the order may be deleted.
CUSTOMS FEES, DUTIES, SURCHARGES AND TAXES
Customs fees, duties, surcharges or taxes may be added to each order. Additional costs will be included and charged during the delivery of products by customs agencies.
The buyer must familiarize himself with the legal requirements and regulations of the territory.
The company reserves the right to amend these terms and conditions for reasons of necessity caused by amendments to the law.
The Products available on our site are described in detail. However, they may differ slightly from the product received. The difference may be, for example, the shade of the Product. This is due lighting used when taking pictures. MILK RACING is not responsible for such discrepancies.
All errors on the site, errors related to payments, operation of the site, product descriptions and photos available on the site may be caused by human factors. If there is any problem with your order, please contact us using the contact form available on the site. We will try to resolve any doubts and solve the problem as soon as possible.
You are responsible for appropriately using the product purchased from our store by its application and following applicable law.